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Testimonials

TestimonialsSend us your feedback!

We love to hear your stories about our service and our products. Send us an email about your experience shopping with Ducted Vacuum Shop, or even about your Valet systems. We are searching for the oldest Valet Ducted Vacuum System that is still going, the best so far is 29 years, can yours beat that?

Send us your testimonial and we will send you a FREE Valet ducted vacuum bag for your effort!

To send us your feedback online, click Here.

Alternatively, you can post your testimonial to: Ducted Vacuum Shop, Po Box 1614, Gawler, SA, 5118

You can also view our eBay Feedback Here

 


I purchased online from the Ducted Vacuum Shop a new Ness 12V re-chargeable battery for my home security system. The order process was straightforward and delivery was included in the price and was very prompt.Terrific value and service....well done.
Martin from Longueville, Sydney, NSW


Hi Matt

I wanted to pass on my sincere thanks to you for all of your efforts in getting our new Valet System One intercom to us. We really struggled to get any local support here in WA so I contacted you and immediately found you understanding, solutions focussed and willing to pass on your knowledge. Your service was prompt and even with a small technical issue, you resolved that very quickly sending the required parts and we were able to resolve to ensure the intercom was up and running as expected in a very timely manner.

I personally appreciate your willingness to help me with technical support and go the extra mile to ensure the system was operational in a timely manner. We wish you and your team every success.

Many thanks

Steve Campbell

Perth, Western Australia


Hi
The Valet V1SU ducted vacuum is brilliant. It has great suction and is very quiet. The ductedvacuumshop were very helpful when purchasing my new vacuum. Thanks for the great service & vacuum.

Regards,
Tim Baird


Hi,
I can beat that, my house is 38 years old and my ducted valet vacuum cleaner is still going, even the motor is still the same.
cheers
Gabriele


Hi Matt

My Eco Vac is a replacement for one that lasted 35 years. Thank you for the great service and information along with the fast delivery service.

Regards

Arthur


Thankyou for your excellent customer service, from the initial phone enquiry, keeping us informed on dispatch and the speedy interstate delivery. The extra included fittings made installation easier as I did not have to go out to get parts. We are Happy with the life of the previous Valet (25 years) and the new Valet Eco Vac is so quiet and powerful.

We are more than happy to recommend your superior service and will be sure to use you again.

Kind Regards
Jennifer Cook

Perth
Western Australia


I am very happy with your service and my package arrived in good condition I will continue to order from you

John.


Hi Matt

Thought I'd flick you a quick note to let you know how we are getting on with our new ducted system.

We love it - it makes vacuuming such an easy task, the long hose makes it so quick to zip around with out the fuss of finding power points and dragging a unit behind us. I previously would do as little vacuuming as possible and now find I am using it all the time.

We also really like the hose cover - thanks for the application technique.

Thanks for your honest friendly and professional assistance throughout the whole selection and installation process - it is hard to find people like you.

Warm regards The Marangones

 


I retro-fitted the Valet Eco Vac to my daughters house and found it very easy to DIY it in just a couple of hours. The Ducted Vacuum Shop forwarded the kit to our address in Tasmania in under five days. Thank you for your speedy service, we are very impressed with vacuums suction.

 


I purchased a Plastic Wand and Brush tool from your ebay store. I was impressed with the price, combined postage and delivery time considering I’m on the other side of Australia! Cheers Rick, Brisbane 4034

 


Our Valet system was installed when we built 32yrs ago! Unfortunately we burnt the motor out when WE didn't empty the bag! But it has always been awesome and no concerns. The Ducted Vacuum Shop I have found out has a great range of parts and accessories and deliver promptly. The young woman I dealt with on the phone for my first purchase - excellent! Great customer service skills. Thank you

Judy McConnell
Mount Riverview
NSW

 


Thank you for the good service I’m very happy with TK4 Turbohead. Happy to do business with you again my ducted Valet is 20 years old and still as good as new.

Graeme Dowel
(address Supressed)
Mornington Vic 3931


Fantastic Website – easy to use and fast shipping! Will defiantly be using you again!!!

Sophie, NSW

 


Prompt shipping, competitive pricing of parts - would use again with confidence.
Thank you so much!
Valet is back at work again (not the machine . . . the manservant here!)
. . . thanks so much! :-(

FYI.
Our Valet VL 200 has clocked up 33 years - originally bought Melbourne Home Show as DIY kit 'on special' for $200.
Green canister, beige hoses. S.N. 79160G if I read correctly?
First set of brushes just installed (and just in time) thanks for DVS.
kind regards.
K.O'B. Melbourne.

 


Hi Kelly and Matt

Thank you so much for your extremely prompt delivery of my ducted vacuum items. I just unwrapped them.

You are a very reliable firm, and I would not hesitate to recommend you to any one who has a ducted vacuum system.

Thank you again. Happy Easter and till my next purchase,

Hendrikje Jarratt


Thank you for your quick service in supplying our ducted vacuum needs. We have just moved into an established home with a ducted system and enjoy using the Valet unit - a VL200 dating from the 80's but still going strong. I want to extend the system and found just the parts I needed in your online store straight away. I'll be back for more bits and pieces in the near future. Thanks again.

David Kerridge
Wauchope, NSW

 


Dear Sir or Madam

Many thanks for the very quick supply of the vacuum pump for my old v-2p ducted vacuum system. It arrived very quickly and was installed immediately to enable the system to be up and running within an hour of the parcel arriving and two days of ordering. Great service,

Thanks and regards,

Peter Lyons

 


Just want to say that the new ducted Valet system installed in our new house we had built is fantastic, it is so quiet, and I dont need to worry about the vacuum hitting the walls now. The best part is my kids think its great and they fight over who will vacuum when it is chore time!!!.
My favourite is the kick back installed in the kitchen makes sweeping up so much easier.
Great value for money, would highly recommend any one building a house seriously look at having one installed.

Tracy
Freeling, SA

 


Matt did more than what was required of him and you can't ask for more than that.

Wayne
Adelaide SA

 


Hi Folks,

Placed my order, and received my order on the 4th day.Not bad,South Oz. to North Coast NSW.

Pretty darn good.

Ken

 


Dear Ducted Vacuum Shop

Hassle free purchasing, with quick delivery - one less thing on the 'to do' list.

Thanks,

N. Ash

 


Hiya

Thank you for my valet vacuum bags. Your price is less than half of what I paid in a local shop. Buying through ebay and receiving order progress emails is very reassuring that your business is one that I can trust. I'll be back for sure!

Thanks again.

Deb McDonald

 

 


Matt,

Thank you for your kind manner in handling our recent order. I found you to be very approachable and your professional advice so helpful. Your promptness in returning our enquiries via email and returning phone calls was very much appreciated.

Mick Burrell

 

 


Hi,

After lots of searching and comparing different products I finally purchased replacement parts from you through eBay. The whole process was very easy, quick, the parts are all compatible, great quality and cost a lot less than the competition. Thank you.

Regards,

Phil Adams

 

 


Hi Matt,

Of all of the sellers on ebay and other online stores I have purchased products through, you and your team have been by far the easiest and most friendly to deal with. Your prices were the cheapest I could find and your knowledge of ducted vacuums and all things in this area seems endless. I am very happy thus far with your service and will most definitely use again if needed.

I would have no hesitation in recommending your company to anyone.

Regards,

David Wallace

 

 


Hi,

We have used a ducted vacuum system for years now and would never go back to a portable unit. The only problem was remembering to buy replacement bags from time to time and i find it a hassle driving around.

This time thought i would be clever and buy on line. Found this site, ordered genuine valet bags, and they appeared in no time at all!! Much easier way to shop. Prompt efficient service. Have bookmarked this page and will definitely shop here for future supplies.

Dr Joe Cardaci

 

 


Attention Sales

Thankyou very much for a hassle free service and its great to be able to keep track of our purchase we had all the information we needed and it made it so much easier. Love the new hose and accessories. Thankyou Very

Much from Kristina Penn.

 

 


Matt

A quick email to thank you for the message and sending out the extra ‘bits’ for the muffler. I had a look tonight and I will need them.

We will keep coming back to you for the excellent service and great prices.

Keep up the great work.

Cheers,

Andrew Stafford
Malvern. Vic.

 

 


Hi Matt,

Just thought I'd let you know how happy I am with the service I received from you guys my delivery was lightning fast. I am very happy with my valet ducted vacuum system I have installed, installing was simple even though I have just built a fairly sizable house I will never buy a pull along vac again I have recommended the valet brand to my friends and family.

Regards Dale,

Victoria

 

 


Hi Matt and Team,

We would like to thank you for your friendly, honest, genuine and reliable service. We love our Valet ducted vacuum system and the Vacusweep is so awesome. It is one of the best decisions we have made to install the Valet ducted vacuum system. It really takes the work out of vacuuming and sweeping and significantly reduces the time in doing these essential household chores. Visitors are in awe of the Vacusweep. Congratulations on great products and great honest service.

Thanks so much for everything. We have no hesitation in recommending your company to anyone, you are the best.

Richard & Cheryl
Glenelg SA

 

 


Just wanted to send you a quick note to say how impressed I am with the overall experience of sourcing a new Valet vacuum hose and accessories from Ducted Vacuum Shop. I purchased via eBay and was impresed with the link to your store clearly outlining the product range, details and prices.

My purchase arrived less than 48 hours after ordering and was tracked along the way by Australia Post!
Congratulations on great service. You've won my ongoing custom!!

Ian Woodruff

 

 


I found the quality of service provided by the Ducted Vacuum Shop to be excellent. They're adverts are clear and easy to read, their prices are really good, and they send you your items fast! One other thing that really made the Ducted Vacuum Shop stand out is that they include clear written instructions on how to assemble & use items they sell - this saves time and makes life easier. I would buy from them again without hesitation.

Doug, Victoria

 

 


Hi Matt and team,

I cant believe my luck in finding your company in ebay. Besides the incredible savings I got from buying the Valet Vacuum Head, your other items are exceptionally cheap compared to what I have to pay in Perth WA.

Valet makes a great product and we have had the old vacuum head for 20 years. The Combo Luxury head we recently bought from you is cheaper than the regular vacuum head that I can get in Perth is strong, efficient and works a treat.

What is amazing is the fantastic communication and speedy delivery. I have saved you in my Computer favourites and will be telling everyone about your excellent service. Looking forward to being a long term customer.

Warren, W.A.

 

 


Just a note to say thanks for your prompt efficient service with my order for the valet VM1200 Intercom front pcb.

We now have a working front door chime :)

Thanks,
Helen

 

 


Now I have used this online shop/ ebay store to buy two items, first ducted vaccum cleaner bags and recently, a turbo vacuum head. I found that prices are cheaper than what I can buy from anywhere else including the postage. Service is reliable and quick.

'A Customer From Canberra'

Customers name and details supressed at their request.

 

 


Matt,

Received the new ducted vacuum unit Valet V1SH in super quick time - 1.5 days after I ordered it. I have now installed it, which was very simple works very well, great suction, much better than our previous system. I was unsure about bagged or bag less as my old system was bag less, now I love the bagged it's so much easier and cleaner to empty.

Thanks for your advice and service it was most helpful.

Bernie and Sharon Ferrie

 

 


Hi Matthew,

Ducted Vacuum Shop

I wanted to thank you for your excellent service, supplying me with a New Motor for my VL-150 Valet Ducted Vacuum.

You were extremely helpful, and saved me a heap of cash with your advice.

The local Valet dealer in Perth could learn a lot from your great service..

Thanks again.


Regards,

Benzie Pikoos
Noranda WA 6062

(other contact details supressed)

 

 


Thanks for the spare parts for my Valet system. Was great to finally find someone who knew what they were talking about when it came to spares and replacement parts, now my valet, which has been operating perfectly for 15 years will last another 15. Many thanks.

(Name supplied but not published at clients request)

 

 


Hi Matthew,

We would like to let you know that the adjustments that you made to our existing security sensors has done the trick and we haven't had a problem since.

Thanks also for the prompt supply of your recommended accessories for our new ducted vacuum system.

Regards,
Dave & Jenny Burgess

 

 


Hello from NSW

We had a valet ducted system installed 3 years ago and are very satisfied with it, especially the very high suction which is still maintained. We have been renovating the bathroom and laundry and recently bought a new hanger to hold the hose inside a new laundry cupboard. The new hanger arrived promptly, fits in the cupboard well and can hold up to four loops of the hose.

Thank you,

Diane & Malcolm Nix
(contact details supressed)

 

 


Hi Matthew,

Just a quick note to THANK YOU for all your help with my first purchase from Ducted Vacuum Shop.

You were extremely prompt when replying to emails and answered all my questions.

I am very happy with my purchases, the Valet Value Pack Hose Kit is everything I wanted and more, great value for money and extra attachments I never knew existed.

Another plus, I received my parcel in 6 days.

Thanks again, I will definitely be buying from you again and will be sure to tell my family and friends.

Regards,

Rita - Caringbah

 

 


Hi Matt,

I purchased the Valet V2SC from you and am extremely happy with it. The service that you offer is rarely seen these days and your knowledge of Ducted Vacs was invaluable to me choosing the correct vacuum for my house. The unit arrived very quickly and both my wife and I are very happy with it.

Cheers,

Sheridan

 

 


Dear Matthew,

I finished installing the system over the weekend. It works fantastically. Thanks very much for the delivery of the parts, which arrived well packed, on time, as ordered, of high quality, and way cheaper than I could source them here in Perth. Very happy with your service and product,

Phil Sparrow

 

 


Dear Matthew Earl

Ducted Vacuum Shop

I wanted to thank you for your Lovely and prompted service, it's been pleasure buying from you, I do appreciate your multiple email replies and your patient to answer my numerous questions. I would ask you to keep the good work since we customers value good service. The goods that I bought were exactly as described, and it is in deed top products, thanks to you and to Valet

I would like you to publish this little letter to encourage other customers to have the chance to discover your good service.

Again, thank you.

David Melky

 

 


Dear Matthew,

It has been a pleasure doing business with you, your patients and willingness to help in instructing the installation of the unit is highly appreciated. Prompt replay and item description rated 100%. Can you please add me to the list of very satisfied customers?

Thank you very much.

Regards,

Vera

 

 


To whom it may concern:

As an elderly country client, I was delighted with the information and prompt service given

Yours Sincerely,

J.A. Murfitt

 

 


I received my Mop Head Floor Tool from the Ducted Vacuum Shop and found it worked wonderfully.

When I bought this house it already had a Valet Ducted Vacuum System installed. I previously had used many different types and brands of vacuum cleaners, but the Valet System is definitely the best. I have had no problems with the system over the past 5 years and would certainly recommend a Valet System to anyone.
I found Ducted Vacuum Shop on the net and was glad to see the range of spare parts and accessories that were available and with the number of wood and tile floors in our house, I had to have one. It glides over both surfaces with ease and leaves no marks.

The service from Ducted Vacuum Shop was exceptional and the product arrived in a matter of days. I am so pleased with the product and the transaction.

I will definitely keep Ducted Vacuum shop in my favourites file on my homepage and will definitely use their service again.

DAVID WALLIS

 

 


I have been buying online for a while now, but have never ever experience a fantastic seller like Ducted Vacuum Shop. The communication is top, the merchant is exactly as describe, the service is unbelievable fast & friendly (they even help me with item I did not buy from them) In short, seller like this makes online purchase more pleasantable.

Nam Nguyen
Aspley Qld 4034

 

 


Hi Mathew,

I have just received the motor for my Valet ducted vacum cleaner today. I have just installed it and am happy to say it was the correct one for that model. Thankyou for the phone call to me to make sure you sent the correct one and also for the prompt delivery. As I live in rural Western Australia it is great to know there are people who give this service that we need in the bush.

Thanks again.

Peter Jefferies Tenterden WA 6322

 

 


Hi Matt,

Thank you for fast delivery of the Valet ducted system motor and your excellent communications. All is working well now. I originally installed the system in around 1984 and have not had a breakdown until this motor went open circuit.

Regards,

Jasper Daams

 

 


Hello sales team!

Just wanted to let you know how impressed I was, not only with your website, being able to view the products available, but also the prompt response and delivery of item ordered. I had been meaning to drive to a sales office to buy the bags for some time, and decided to try your website instead. What could be more convenient and indeed timesaving!

Angela Arnold

 

 


To the team at Ducted Vacuum Shop

Thankyou very much for your fantastic service. I would recommend your service to anyone in need of vacuum supplies. You were a pleasure to deal with and answered any of my questions or queries promptly. Postage came within a couple of days of my payment and the packaging was great. Your products are of true value and at very very reasonable prices. I saved up to $50.00 on just one product!!! Thanks again :)

Kevin Cavalieri

 

 


My experience with the Ducted Vacuum Shop was via eBay as I was searching for a replacement bag for our Valet system. I found them quick to respond to questions, had fast shipping and and provided a genuine product at a great price. This is everything I hope to find in a seller and I would not hesitate to use them again.

Regards,

Brian

 

 


Have always told people when the subject of vacuum cleaners arises in conversations that I cannot understand why people who spend so much money on building new homes do not fit the Valet Ducted Vacuum System. They are fantastic. We purchased our current home some 24 yrs ago and the home was then 5 yrs old , fitted one set of brushes some 12 yrs ago @ very little cost and have only now replaced the motor after 29yrs of use. The motors are very powerful , giving you excellet suction, and the ease of use not having to drag cords & vacuum unit around the house is great. I find it very easy to use, light in weight with only the hose and attachment to hold which helps me to vacuum with ease due to my back problem. Highly recommend these systems .

Diane Goodlad.

Esperance WA

Email us your feedback!
  We love to hear your stories about our service and our products. Send us an email about your experience shopping with Ducted Vacuum Shop, or even about your Valet systems. We are searching for the oldest Valet Ducted Vacuum System that is still going, the best so far is 29 years, can yours beat that?
Send us your testimonial and we will send you a FREE Valet ducted vacuum bag for your effort!

To send us your feedback online, click Here
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