Ph 1800 4 VALET

Terms and Conditions

Ducted Vacuum Shop is a registered business operating in South Australia, rest assured you are dealing with professionals in the Industry of Online Marketting and the products themselves. We specialise in sales, installation, design, advice and do it yourself installation kits and spare parts for all our range.

We are Authorised Valet Dealers and Hills Home Products Dealers with warranty cover Australia Wide. 

 

Purchasing From Us

When purchasing from us online, please ensure you understand the product you are purchasing, its capabilities to suit your needs and whether you will require installation additional to your purchase. Any further product information is available via email to sales@ductedvacuumshop.com.

Once your purchase is complete, please also ensure you leave a contact phone number on your order in case we need to contact you regarding your order.

Purchases are to be sent to PayPal Adresses ONLY, Please check that it is correct on your PayPal details when ordering!

Deliveries can take up to two weeks, please be patient during this time as some orders come from different locations and suppliers. We will notify you that we have recieved your payment and that your order has been processed within 24 hours, a further email will be sent when your order has been shipped. 

 

Returns

Items can be returned within 14 days, for more current information please visit our ebay My ebay Page .

 

FeedBack

We strive to make your transaction smooth, effortless and affordable. We are here to help you, the customer, and we listen to what you say. We do get great satisfaction from positive feedback, and also welcome suggestions, questions, and even testimonials to our email. Please leave positive feedback when your item arrives to let us know it has arrived safely. We will reply to all feedback given with Positive Feedback as we value your judgement of our services.  

 

Questions

We can be contacted for any enquiries including quotation from house plans on email at sales@ductedvacuumshop.com.au.
Telephone enquiries can be made on Mobile 0410 264 107 or 08 8261 8223. All calls may need to leave a message if we are unavailable to answer at the time. 

 

Privacy

Any information collected during your purchase is kept completely confidential between you as a purchaser and us as a supplier, none of your details are ever shared with any other company or anyone else except for as may be required by law. All purchases online are processed by the Paypal system and no credit card details are sent to us at all. If in the event of telephone ordering, all credit card details are destroyed as soon as your purchase is made. We never keep your credit card details on file or written anywhere once the purchase is complete. Our fax machines ribbons are destroyed when completed, a lot of people are not aware that everything can be read from fax ribbon, as such our ribbons are destroyed to protect our privacy and that of our clients.

We respect your privacy like we would expect others to respect ours, this is also extended to your other details like phone number and email address and we will never share these details with any third party unless required by law. We want your experience with us to be one you remember as a great shopping experience where not only will you come back again, but also recommend us to your friends.

If you have any concerns regarding your privacy or any thing else for that matter, please feel free to call us and ask.

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