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Postage and Parcels

All product prices and delivery charges quoted on this site are for Australia only.

In Australia:

We use Australia Post e-Parcel service for a majority of our deliveries. E-parcel allows for speedy, track-able delivery that requires a signature on delivery. Delivery addresses should be to where someone can be there to sign for it. If there is no one home when the courier attempts delivery, they are supposed to leave a calling card and take the item to your local post office for collection. We have found that this rarely happens, for this reason, we will send you the tracking details so you can track your order’s delivery. If the item has been taken to the post office, the status will be “awaiting collection” and the name of the post office will be displayed.

For larger items, such as units and pipe, we use Star Track Express. This too is web track-able and we will also send you the tracking details when sent this way. Items sent this way can not be sent to PO Boxes, a fixed address where someone will be in attendance to sign for the goods is required. A current daytime phone number of the recipient MUST be given for the driver in case he needs to call you.

Either way, a current daytime phone number can save time if we or the driver needs to call you.

International Deliveries:

We can deliver a majority of our products over seas, for this there may be additional charges for delivery. An adjustment may also be required to remove the GST Component of the price quoted here. Generally if you purchase from the site we will send you an adjustment invoice by email. You may also like to obtain a quote before purchase, which can include your delivery charges and the correct pricing for your country.

New Zealand is classed as International from Australia, so adjustments may also be required for deliveries here.

We will generally use Australia Post’s Express Post International, however we can use other means as agreed with you. Insurance cover is optional, but recommended for International deliveries.

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